Collision repair procedures - FCAI position statement

The Federal Chamber of Automotive Industries (FCAI) has prepared a statement to provide guidance to repair and insurance businesses involved in collision repair.

Australian original equipment manufacturer (OEM) representatives work with parent companies to develop and provide correct repair procedures to automotive repairers in order to restore the integrity of the vehicle.  In many cases, this information is issued in documentation by the parent company.  These international collision repair statements apply to the Australian market except where advised and issued separately by the Australian distributor.  In such cases, the international documentation may bear branding, livery and contact details for another market (such as the OEM’s home country). 

From 1 January 2020, this statement commits FCAI members to:

  • Ensure that all Collision Repair Statements issued or authorised by the FCAI member account for the specifics of relevant Australian Design Rules (ADRs);
  • Ensure that all the above Collision Repair Statements are correctly translated into English language; and
  • Provide adequate and efficient means for collision repair businesses, and insurance companies to verify the correct and official Collision Repair Statement for ADR-compliant vehicles in Australia.

Where a repairer has not been able to access a relevant Collision Repair Statement for a particular circumstance/s, the repairer should contact their nearest authorised dealer to discuss the matter further.